DELIVERY & RETURNS
Delivery
Express shipping: CAD37. Delivery Time 1-2 Working Days
Orders over CAD310 get Free Express shipping
Express shipping: AUD20. Delivery Time 3-4 Working Days
Orders over AUD310 get Free Express shipping
Standard shipping: EUR9. Delivery Time 2-4 Working Days
Orders over EUR210 get Free Standard shipping
Express shipping: EUR19. Delivery Time 1 Working Day
Orders over EUR210 get Express shipping for EUR10
Standard shipping: EUR19. Delivery Time 2-3 Working Days
Orders over EUR210 get Free Standard shipping
Express shipping: EUR23. Delivery Time 1 Working Day
Orders over EUR210 get Express shipping for EUR10
Standard shipping: EUR7. Delivery Time 2-3 Working Days
Orders over EUR180 get Free Standard shipping
Express shipping: EUR23. Delivery Time 1 Working Day
Orders over EUR180 get Express shipping for EUR10
Express shipping: BRL80. Delivery Time 3-4 Working Days
Orders over BRL300 Get Free Express shipping
Standard shipping: CZK330. Delivery Time 3-4 Working Days
Orders over CZK4600 get Free Standard shipping
Express shipping: CZK494. Delivery Time 1 Working Day
Orders over CZK4600 get Express shipping for CZK275
Standard shipping: DKK208. Delivery Time 2-4 Working Days
Free Standard shipping on orders over DKK1400
Express shipping: DKK260. Delivery Time 1 Working Day
Orders over DKK1400 get Express shipping for DKK121
Standard shipping: EUR19. Delivery Time 2-4 Working Days
Free Standard shipping on orders over EUR170
Express shipping: EUR23. Delivery Time 1-2 Working Days
Orders over EUR170 get Express shipping for EUR10
Standard shipping: EUR30. Delivery Time 7-9 Working Days
On orders over EUR150 get Free Standard shipping
Express shipping: EUR37. Delivery Time 1-2 Working Days
Orders over EUR150 get Express shipping for EUR16
Express shipping: HKD157. Delivery Time 2 Working Days
Orders over HKD700 get Free Express shipping
Standard shipping: EUR16. Delivery Time 2-5 Working Days
Orders over EUR130 get Free Standard shipping
Express shipping: EUR21. Delivery Time 1 Working Day
Orders over EUR130 get Express shipping for EUR10
Express shipping: ILS35. Delivery Time 1-2 Working Days
Orders over ILS800 get Free Express shipping
Standard shipping: EUR23. Delivery Time 3-5 Working Days
Orders over EUR200 get Free Standard shipping
Express shipping: EUR30. Delivery Time 1-2 Working Days
Orders over EUR200 get Express shipping for EUR10
Express shipping: JPY3480. Delivery Time 3-4 Working Days
Orders over 27000 get Free Express shipping
Express shipping: KRW17000. Delivery Time 3-4 Working Days
Orders over 210000 get Free Express shipping
Express shipping: MXN390. Delivery Time 3 Working Days
Orders over MXN4200 get Free Express shipping
Express shipping: NZD20. Delivery Time 3-4 Working Days
Orders over NZD330 get Free Express shipping
Standard shipping: NOK355. Delivery Time 4-5 Working Days
Orders over NOK3000 get Free Standard shipping
Express shipping: NOK410. Delivery Time 1-2 Working Days
Orders over NOK3000 get Express shipping for NOK123
Standard shipping: PLN94 . Delivery Time 3-4 Working Days
Orders over PLN800 get Free Standard shipping
Express shipping: PLN125. Delivery Time 1 Working Day
Orders over PLN800 get Express shipping for PLN62
Standard shipping: EUR30. Delivery Time 3-5 Working Days
Orders over EUR100 get Standard shipping for EUR9
Express shipping: EUR37. Delivery Time 1 Working Day
Orders over EUR100 get Express shipping for EUR16
Express shipping: QAR45. Delivery Time 3 Working Days
Orders over QAR900 Free Express shipping
Express shipping: SAR40. Delivery Time 2 Working Days
Orders over SAR3900 get Free Express shipping
Express shipping: SGD10. Delivery Time 2 Working Days
Orders over SGD320 get Free Express shipping
Standard shipping: EUR28. Delivery Time 3 Working Days
On orders over EUR180 get Free Standard shipping
Express shipping: EUR35. Delivery Time 1 Working Day
Orders over EUR180 get Express shipping for EUR19
Standard shipping: SEK325. Delivery Time 3-5 Working Days
On orders over SEK2100 get Free Standard shipping
Express shipping: SEK406. Delivery Time 1 Working Day
Orders over SEK2100 get Express shipping for SEK162
Standard shipping: CHF7. Delivery Time 3-4 Working Days
Orders over CHF190 get Free Standard shipping
Express shipping: CHF15. Delivery Time 1 Working Day
Orders over CHF190 get Express shipping for CHF10
Express shipping: TWD350. Delivery Time 3 Working Days
Orders over TWD7800 get Free Express shipping
Express shipping: AED45. Delivery Time 2 Working Days
Orders over AED1000 get Free Express shipping
Standard shipping: EUR19. Delivery Time advised at checkout
Orders over EUR170 get Free Standard shipping
Express shipping: EUR23. Delivery Time advised at checkout
Orders over EUR170 get Express shipping for EUR23
Express shipping: GBP13. Delivery Time advised at checkout
Orders over GBP 160 get Free Express shipping
DELIVERY
RETURNS
RETURNS PORTAL
Please head to our returns portal to register your return here.
For help using our returns portal please use our step by step guide below:
1. Click on the returns portal link https://web.global-e.com/Returns/Portal/oQ3N
2. Type in your order number (found in your confirmation email), along with the zip code or email address you used to place the order, and then press “Next”.
3. Select the items you'd like to return.
4. Pick the reason why you're returning the item to us.
5. If you'd like to return all of the items from your order, simply to go "Return all products" option, click the drop down and select the reason for your return, and then press "Next".
6. This will take you to the final page where you can access your returns label. Please note: The prepaid return shipping cost is not paid separately - it will be deducted from your refund. By using this returns label, you agree to this deduction.
HOLIDAY SEASON RETURNS POLICY
Want to get your Holiday season shopping done early? We've got you covered!
To make holiday shopping stress-free, all orders can be returned through our usual process until January 8th - giving you plenty of time this festive season.
Note: Anything bought after the 25th of December, 2024 will be subject to our standard returns policy.
STANDARD RETURNS POLICY
Your customer satisfaction is key. We offer a no quibble refund providing you return your garment unworn in the item's original condition and packaging. We offer refunds within 14 days of receipt of receiving your purchase if the product you received is the incorrect size or unsuitable.
FAULTY ITEMS
If the received item is faulty, please contact us here. Please quote your order number and full name together with details of the product and the fault. We will then provide advice on how to return your item. Please note that you must return faulty goods within 45 days of receipt.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty we will refund you standard postage rates.
INCORRECT ITEMS
If you have received an incorrect order please contact us here quoting your name address and order number together with details of the item received and the item ordered. Please also indicate whether you require a replacement or refund. We will advise on how to return the goods.
Need more guidance on returns visit our FAQS
